Hi my name is Marianne & welcome to Lulu Laroux.
My passion is heirloom quality knits and vintage inspired sewing. I aim to provide a product that is timeless and well made with materials that are beautiful and will last. It is important for me to use NZ yarns where I can and support indy dyers and other small businesses. I love to see babies and children in hand knits and hope you do as well.
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Do you provide International delivery?
Yes I do provide international delivery but due to cost unfortunatly this service isnt tracked. Most orders arive perfectly fine however some mistakes can happen and are more likely to happen with international orders. Lulu Laroux is not responsible for items lost by the postal service.
Do you do custom orders?
Yes there will be custom order spots available with most shop updates. Please note there is a 3-4 week turn around time for all custom/preorders. Full payment is required before any custom/preorder is started.
What payment methods do you accept?
Currently I only accept Paypal.
What is your returns policy?
Returns are not available for pre-orders or change of mind or circumstances. Due to the hand made nature of each product there can be variances. I do however stand behind the quility of my work and customer service is important to me. So if you have any concerns please contact me within three days of receiving your order.
Who is resonsible for taxes incurred at customs?
All duty fees or taxes incurred at customs for INTERNATIONAL packages are the responsibility of the customer. Due to legalities, we cannot mark packages as gifts or lower their value. If you are in a country that has high customs fees, we suggest you order items separately.
How do I track my order?
Tracking will only be available on NZ orders. Tracking information will be included in your order shipping confirmation email.
What are your delivery options?
All orders are delivered to the address linked to your Paypal account, please make sure this is correct.
I ship all orders via Fastways Courier / Courier post or international air.
New Zealand Courier: $6
Australia untracked: $12
Australia courier: $29
The cost for International delivery is only available once you checkout. This can vary a lot depending on country.
Who makes your product?
I hand knit or sew all of the product I sell in my store myself. Its made in a pet and smoke free enviroment and pre washed before it is sent to you.
What is newborn prop size?
Newborn prop size is designed to fit the avarage sized baby during the first 14 days after birth.
What is sitter size?
Sitter size is designed to fit a 6-9 month baby depending on the babies size.
How do I wash my Lulu Laroux products?
Check out the Care Page for handy tips on how to care for your Photography props or knitted baby clothes.
How do I get in contact with Lulu Laroux?
If you have any questions regarding my kids knits or Photography props you can email via my contact page.